Roshan Joseph

IT & Customer Service Professional | Windsor, ON, Canada

Mobile: +1 226-975-5291 | Email: [email protected] | LinkedIn

Professional Summary

Customer-focused professional with strong communication, technical, and analytical skills. Experienced in IT networking, helpdesk support, and customer service environments. Skilled in assisting users, resolving technical issues, and maintaining accurate records using CRM tools. Dedicated to delivering high-quality customer experiences and supporting continuous improvement.

Core Skills

Customer Service & CRM
90%
Technical Support
85%
Microsoft Office Suite
80%
Networking Knowledge
75%

Work Experience

Retail Associate / Customer Support

Walmart Canada – Ontario, Canada | June 2025 – Feb 2026

IT Helpdesk Specialist (Co-op)

St. Clair College – Windsor, Ontario, Canada | Sept 2024 – Dec 2024

Customer Service Representative

Nalanda Edification – Kerala, India | March 2023 – Nov 2023

Education

Certifications